FAQs
You've got questions.
We've got answers
Find answers to our most frequently asked questions.
Whether you are attending a party, planning a playdate, or looking to host a celebration, we're here to help.
Please review our City Rules and Regulations before booking your Open Play reservation. Advance reservations are highly recommended, as we cannot accept walk-ins once the City has reached capacity.
read the rulesWelcome to the city!
Play by the rules:
- All parents and caregivers must remain onsite during the full duration of the Play session. We are not a drop-off venue.
- Kindness is the key to a happy City! Show kindness and respect to those around you.
- No food or beverage is allowed in the City or Park play areas. Please keep all snacks and drinks at the tables or seating areas.
- Party celebrations are not allowed outside of our private party rooms. Please no cakes, cupcakes, ice cream, or presents at the café tables or Open Play area.
- Keep shoes on at all times!
- Be sure to complete your Waiver in advance to make check-in a breeze.
- HAVE FUN!
Play Q&A
-
What is the age range for My Size City?
Our City will be geared to children from toddler age through elementary school. There is no minimum or maximum age if the child can respect the space and those playing around them.
-
Do adults need to pay admission?
One caregiver admission (age 16+) is included with each Child Admission. Additional adults are $5 per person.
-
Do I have to pay for my non-walking infant?
If you wish to bring only your infant, the admission is $10, including 1 adult.
-
Can play passes be used for more than one child per visit?
Yes! Our Play Passes can be used for a single child over multiple visits, or for multiple children during the same visit. That is the biggest benefit of purchasing a Play Pass - discounted fun!
-
Do you offer a Monthly Membership?
At this time we will not be offering a monthly membership.
-
Can I run next door to shop while my child plays?
No. All caregivers must remain onsite during the full duration of the Play
session. -
Is your space ADA compliant?
Our City will be fully accessible to those in wheelchairs and other assistive devices. Our playhouses have doorways that are large enough to accommodate wheelchairs, and our Theater will have a ramp that allows all children access to the stage. All other play and event areas are floor level.
-
Will you offer times or special events for those with sensory sensitivity?
We plan to offer monthly sensory- friendly open play sessions, to accommodate those on the spectrum. We want all children to be able to enjoy our City.
Party Q&A
-
How long do we have the private party room for?
You will have your private party room for the entire 2 hour duration of your party.
-
When can I arrive to setup?
You will have access to your private party room 15 minutes prior to the start of the party. Due to the nature of setup and cleanup, we cannot guarantee your party room will be available sooner. Upon your arrival, your exclusive party host will be ready to assist you with all your setup needs.
-
How long can we stay after the party?You and your guests will have 15 minutes after the conclusion of the party to vacate the venue. Due to incoming parties, we cannot offer extensions on party times.
-
If I book a Character Experience, what can I expect?My Size City is partnered with amazing businesses that bring your child's favorite characters to life! Upon booking a Character experience, a party coordinator will reach out to discuss your character selection, and ensure availability for your selected party date. On the day of the party, your selected character will arrive at the arranged time for their 30 minute visit. Please note: All Character Experiences will take place inside your private party room. Characters will be unable to join children out on the main play floor, unless you have booked a full-buyout Block Party event.
-
Can I celebrate my child's birthday during Open Play out at the cafe tables?
No. All party celebrations must take place in a booked party room. While we allow small packaged snacks on our play floor, we do not allow cake, cupcakes, or food trays outside the private party rooms.
-
Can we bring our own food and beverage?
Yes! However, we do not permit open flames or sternos for hot food, and My Size City is an alcohol-free facility (with the exception of a full-buyout Block Party event.)
-
Can we bring alcohol for our adult guests?No. Alcoholic beverages of any kind are not permitted on the My Size City premises, with the exception of a full-buyout Block Party event.
-
Can I bring an ice cream cake?
Yes! We have a freezer to store your cake while you and your guests celebrate, and your exclusive party host can bring it out when its cake time.
-
Can I hang decorations on the wall?
Yes, however we require specific methods of hanging to protect the integrity of our walls. Your exclusive party host will assist with hanging your decorations using removable mounting tape. We do not allow regular tape, push pins, or nails on our walls.
Still have questions?
Reach out to us and someone from our team will get back to you shortly.
contact usStay connected
Join our mailing list and get all the latest news, events, and promos straight to your inbox.